CSM-Cityworks Service Order Interface

This integration product handles the movement of new service order data from Cogsdale’s CSM to Azteca’s Cityworks asset management system. Once the service request is completed in Cityworks, the completion information is sent back to CSM for further processing. You are able to control the service order tasks that get moved to Cityworks by utilizing predefined tasks and employee assignments. By entering the equipment id on the service order, the interface will move meter/register number, transponder/mxu number, equipment class, meter location, last meter read and last meter read date into the Cityworks service request. As field personnel complete each service request their comments and notes are transferred back to CSM when the service order is closed. CSM to Cityworks Integration

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